Terms and Conditions

1. APPLICATION OF TERMS

1.1 These Terms govern your use of the Services (as defined in Clause 3). By signing a product contract, or by accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of another person or organization, you represent that you are authorized to do so and that they are also bound by these Terms.

1.2 If you do not agree to these Terms, you are not authorized to use the Services and must immediately cease to do so.

2. CHANGES TO THESE TERMS

2.1 We may update these Terms from time to time by notifying you via email or posting a notice on our website. Changes take effect on the date stated in the notice. By continuing to use the Services after the effective date, you agree to the updated Terms.

2.2 These Terms were last updated on 30 September 2026.

3. KEY DEFINITIONS

‘Confidential Information’ means any non-public information disclosed by one Party to the other.

‘Digital Credential’ means a verified digital assertion that confirms a person has met specified achievement criteria, including digital certificates, licenses, and badges.

‘Fees’ means the fees payable for the Services, as set out in your product contract or invoice.

‘Force Majeure’ means any event beyond a Party’s reasonable control, including natural disasters, labor disruptions, or government restrictions. A cyberattack is Force Majeure only if it could not reasonably have been prevented by the affected Party’s security measures.

‘GST or Equivalent Tax’ means any goods and services tax, value-added tax, or similar tax applicable in the jurisdiction of supply.

‘Insolvency Event’ means a Party becomes insolvent, enters administration, liquidation, or has a receiver appointed.

‘Party’ means you or us, and ‘Parties’ means both.

‘Personal Information’ has the meaning given under applicable privacy and data protection laws.

‘Services’ means any CredsVault proprietary platform or content service provided to you.

‘Start Date’ means the date your product contract commences or, if there is no product contract, the date you first access or use the Services.

‘Underlying Systems’ means all IT infrastructure and third-party systems used to provide the Services.

‘We’, ‘us’, ‘our’ means MYCV Pty Ltd (ABN 14 686 091 369), trading as CredsVault.

‘You’ and ‘your’ means the person or organization that signs a product contract with us, or accesses or uses the Services, including (where you act on behalf of an organization) that organization.

4. PROVISION OF SERVICES

4.1 We will provide the Services in accordance with these Terms, applicable law, and our Global Privacy Policy.

4.2 We use reasonable efforts to ensure the Services are available 24/7 but may suspend access for maintenance, updates, or Force Majeure events.

5. YOUR USE OF THE SERVICES

5.1 You and your personnel must:

•Use the Services solely for lawful purposes;

•Not resell, copy, reverse engineer, or interfere with the Services;

•Comply with all applicable laws and these Terms.

6. CONTENT AND DIGITAL CREDENTIALS

6.1 You may upload content to support Digital Credential issuance. You retain ownership of your content, but not of the digital credential or hosted verification framework, or associated credential metadata, which remain CredsVault’s intellectual property (without limiting your rights over your personal information under our Global Privacy Policy).

6.2 You warrant that your content is accurate, lawful, and does not infringe third-party rights. You indemnify CredsVault against claims arising from your content.

6.3 In addition to operating the Services, we may use credential data collected through the platform for credential intelligence, workforce analytics, industry benchmarking, and workforce discovery, skills matching, and workforce compliance services, as an independent data controller and as further described in our Global Privacy Policy.

7. FEES AND PAYMENT

7.1 Fees and payment terms are set out in your invoice. All Fees are payable within seven (7) days of invoice date, exclusive of GST or Equivalent Tax. Overdue payments may incur interest at 15% per annum.

7.2 We may adjust Fees annually with 45 days’ notice. If you do not agree to an increase, you may terminate at the next renewal date under Clause 14.1.

8. PRIVACY AND DATA SOVEREIGNTY

8.1 We handle Personal Information in accordance with our Global Privacy Policy and all applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (EU GDPR), the UK GDPR and the UK Data Protection Act 2018, and the CCPA/CPRA (US).

8.2 We store and process data, including Personal Information, in your country or region wherever possible. Where data is transferred outside your country or region (for example, to our service providers, or to a third-party integration you choose to connect), we protect it as required by applicable law. For transfers from the United Kingdom or the European Economic Area, we rely on adequacy regulations or decisions, or on appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the EU Standard Contractual Clauses. Further details are set out in our Global Privacy Policy.

9. INTELLECTUAL PROPERTY

9.1 All intellectual property in the Services, trademarks, and associated systems remains the property of CredsVault or its licensors. You may not contest or reproduce this IP.

9.2 Feedback or suggestions you provide may be used freely, and all related intellectual property is owned by CredsVault.

10. CONFIDENTIALITY

10.1 Each Party must maintain confidentiality of the other Party’s Confidential Information and only disclose it to authorized personnel or as required by law.

10.2 This obligation does not apply to information that is public, independently developed, or lawfully obtained from a third party.

11. WARRANTIES AND DISCLAIMERS

11.1 The Services are provided ‘as is’. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including any implied warranties under applicable consumer protection laws.

11.2 We do not warrant uninterrupted, error-free, or virus-free operation due to potential regional or infrastructure variations.

12. LIMITATION OF LIABILITY

12.1 Our total liability for all claims arising under these Terms is limited to the total Fees paid by you in the preceding 12 months.

12.2 Neither Party is liable for indirect or consequential losses. These limits do not apply to death, personal injury, fraud, or wilful misconduct.

13. INDEMNITY

13.1 You indemnify CredsVault against all claims, damages, and costs arising from your breach of these Terms, misuse of the Services, or uploaded content.

14. TERM AND TERMINATION

14.1 These Terms commence on the Start Date and continue until terminated. Paid subscriptions renew annually unless either Party gives at least one month's written notice before the renewal date.

14.2 Upon termination, user data and credentials may remain available for verification in accordance with open badge standards and our Global Privacy Policy, unless deletion is specifically requested and permitted by law.

14A. INSOLVENCY AND EARLY TERMINATION

We may terminate these Terms immediately if you are subject to an Insolvency Event. We may also terminate if you materially breach these Terms and fail to remedy the breach within 30 days of receiving notice.

Termination does not affect either Party's accrued rights. No refunds are payable for partial subscription periods unless required by applicable law.

15. FORCE MAJEURE

15.1 Neither Party is liable for failure to perform obligations caused by Force Majeure.

15.2 If such delay exceeds sixty (60) days, either Party may terminate these Terms with written notice.

15A. DATA BREACH NOTIFICATION

If we become aware of a data breach likely to result in a risk to your rights or personal information, we will notify you and the relevant regulator in accordance with our Global Privacy Policy.

16. EXPORT AND SANCTIONS COMPLIANCE

16.1 You warrant that your use of the Services complies with all applicable export control and sanctions laws, including those of Australia, the European Union, the United Kingdom, and the United States.

17. GENERAL

17.1 These Terms are governed by the laws of New South Wales, Australia. Where required by applicable law, you may also have the right to bring proceedings in your local jurisdiction.

17.2 Clauses that by their nature survive termination shall continue in force.

17.3 If any provision is invalid, the remainder remains effective.

17A. ASSIGNMENT AND TRANSFER

You may not assign, transfer, novate, or subcontract any rights or obligations under these Terms without our prior written consent.

Any unauthorized assignment is void. CredsVault may assign these Terms as part of a corporate reorganization or business transfer, provided such assignment does not reduce your contractual rights.

17B. INDEPENDENT CONTRACTOR RELATIONSHIP

The Parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, fiduciary, employment, or agency relationship.

17C. NOTICES AND VARIATIONS

Notices under these Terms may be delivered by email or posted on our website. Notices are deemed received on the date of transmission unless otherwise required by law.

Variations to these Terms are only effective if made in writing and agreed by both Parties, except where updates are issued under Clause 2.

17D. ENTIRE AGREEMENT AND WAIVER

These Terms constitute the entire agreement between the Parties concerning the Services and supersede all prior agreements, representations, or understandings relating to the Services. If there is any inconsistency between these Terms and your product contract, your product contract prevails to the extent of that inconsistency.

Failure or delay by either Party to enforce any right or remedy does not operate as a waiver of that right.

18. CONTACT INFORMATION

MYCV Pty Ltd

Email: legal@credsvault.io

Website: www.credsvault.io

For questions regarding these Terms, please contact our Legal or Compliance team.