Privacy Policy

1. INTRODUCTION

CredsVault ('we', 'us', or 'our') is committed to protecting the privacy and security of personal information. This Global Privacy Policy sets out how we collect, use, store, and disclose personal information in compliance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, the California Consumer Privacy Act (CCPA/CPRA), and other data protection laws in the regions where we operate. By accessing or using our websites, services, or applications (collectively, the 'Services'), you agree to this policy.


2. PERSONAL INFORMATION WE COLLECT

We may collect personal information (also referred to as ‘personal data’ in some jurisdictions), which means any information relating to an identified or identifiable individual. The types of information we may collect include: 

  • Name, contact details (email, address, phone number)
  • Account or profile information
  • Details of products or services provided to you
  • Technical and usage data (browser, device, IP address, analytics)
  • Communications with us via our site, apps, or social channels
  • Other personal information provided directly or indirectly through your use of our Services



3. HOW WE COLLECT AND USE PERSONAL INFORMATION 

We collect personal information directly from you, from third parties you authorise, and automatically through your interaction with our Services. We use this information to: 

  • Provide and improve our Services
  • Communicate with you
  • Conduct analytics and business development
  • Comply with our legal obligations
  • Protect our rights, users, and systems



4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to our employees, contractors, service providers, business partners, professional advisers, or regulatory authorities for the purposes set out in this Policy. 

We do not transfer or store personal information outside your country of residence unless you have expressly consented to such transfer, for example, when engaging with a third-party service that you have chosen to connect to your account. In such cases, we take reasonable steps to ensure that the recipient handles your personal information in accordance with applicable data protection laws.

5. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, as well as the right to data portability, to object to processing, and to withdraw consent. To exercise these rights, contact us at info@credsvault.io

5A. Consent and Choice

By providing personal information to us, you consent to our collection, use, storage, and disclosure of that information in accordance with this Policy.

You are not required to provide personal information, but if you choose not to, it may limit your ability to access certain Services or features.

You may withdraw your consent or object to processing at any time by contacting us at privacy@credsvault.io. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5B. Information Received from Third Parties

If we receive personal information about you from a third party (for example, an employer, educational institution, or credentialing partner), we will handle it in accordance with this Policy. Where applicable, we require that the third party has obtained your consent or is otherwise lawfully permitted to disclose such information to us.

5C. Marketing and Communications

We may, from time to time, send you communications about our Services, updates, or opportunities that we believe may be relevant or beneficial to you.

You may opt out of receiving marketing communications at any time by using the unsubscribe link in the communication or by contacting us at info@credsvault.io We do not sell or rent personal information to third parties for marketing purposes.

5D. Links to Other Websites and Third-Party Services

Our Services may contain links to websites or services operated by third parties. We do not control and are not responsible for the content, privacy practices, or data handling of those external sites. We encourage you to review the privacy policies of any third-party websites you visit or services you connect to through CredsVault.



6. DATA RETENTION

We retain personal information for as long as necessary to maintain the integrity of issued credentials and to comply with recognised digital credentialing and open badges standards. In some cases, this may mean retaining information indefinitely unless deletion is specifically requested by the data subject, subject to applicable law.

7. STORAGE AND SECURITY

We are committed to safeguarding personal information through appropriate physical, electronic, and managerial measures. While we take reasonable precautions to protect your data, no transmission over the Internet can be guaranteed as completely secure.

8. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, web beacons, and similar technologies to improve user experience and analyse website traffic. Where required by law, we seek consent before placing non-essential cookies. You can manage cookie preferences through your browser settings.

8A. Detailed Information on Cookies and Tracking Technologies

We use cookies and similar technologies (including web beacons, pixels, and analytics scripts) to improve user experience and analyse how our Services are used.

These technologies may collect information such as browser type, device identifiers, pages visited, and time spent on our website.

Cookies are categorised as follows:

  • Essential Cookies – Required for our Services to function properly.
  • Analytics Cookies – Help us understand how users interact with our Services.
  • Marketing Cookies – Used to personalise content and measure the effectiveness of our advertising.
  • Where required by law, we will request your consent before setting non-essential cookies. You can manage or disable cookies through your browser settings.
  • Third-party services we use (such as Google Analytics) may also collect information as described in their respective privacy policies.



9. CHILDREN’S PRIVACY

Our Services are not directed at children under 16 (or as required by local law). We do not knowingly collect personal information from children without parental consent.

10. COMPLAINTS AND SUPERVISORY AUTHORITIES

If you believe that we have breached applicable privacy laws, please contact us using the details below. We will investigate and respond promptly. If you are located in the EEA or UK, you may also lodge a complaint with your local data protection authority.

10A. Access Requests and Administrative Fees

In accordance with applicable law, you may request access to the personal information we hold about you.

Where permitted, we may charge a reasonable administrative fee for processing such requests.

We may also deny requests in circumstances where disclosure would breach another person’s privacy or as otherwise permitted by law.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in law, technology, or our operations.

If we make material changes, we will notify you by email (where possible) or by posting a notice on our website prior to the change taking effect.

Your continued use of our Services following such notice will constitute your acceptance of the updated Policy.


12. CONTACT US

CredsVault

Email: info@credsvault.io

Website: www.credsvault.io


If you have any questions about this Privacy Policy or our data handling practices, please contact us.